Privacy Notice & Cookies

PRIVACY NOTICE

1. Visitors to our websites
When someone visits our website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

2. Use of cookies by FoodTalk Group Limited.
You can read more about how we use cookies below.

3. Security and performance
We use a third-party service to help maintain the security and performance of the FoodTalk website. To deliver this service it processes the IP addresses of visitors to the FoodTalk website.

4. People who email us
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

5. Data Collection
FoodTalk Group Limited may collect, store and use the following kinds of personal data:
• Information about your computer, your visits and use of this website. This may include your IP address, geographical location, browser type, length of visit, referral source, page views and entry / exit points
• Information that you provide to us for the purpose of registering with us for newsletters and marketing emails. This information can include, name, home address, company, job title, email address, telephone and mobile number
• Any other information that you choose to send to us

6. Data Retention
The personal data you submit to us will only be retained for as long as is required for the purposes for which it was collected or as required by law.
For example, contact information about visitors (such as information generated though registration for access to areas on the site) will be kept as long as the information is required to completely service the contact request or until a user requests that we delete that information. Mailing list information, discussion posts and email are kept for only the period of time considered reasonable to facilitate the visitor’s requests.

7. Using your Personal Information
Any personal information that is submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of this website.
FoodTalk Group Limited may use your personal information for the following:
• To improve website content using page hits
• To send you email notifications which you have previously opted to receive
• To send you our newsletter and any other marketing communications that relate to our business and that we think may be of interest to you. You can inform us or unsubscribe from electronic newsletters at any time, should you wish not to receive this content
• To enable you to use the services which are available on our website
If you have consented to receive marketing information, you may opt out at a later date by writing to us at hello@foodtalk.co.uk You have a right at any time to stop us from contacting you for marketing purposes.

8. Access to personal information
To make a request to FoodTalk Group Limited for any personal information we may hold, we need you to contact us by writing to the address provided below:
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
We try to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you, we will:
• give you a description of it;
• tell you why we are holding it
• tell you how long we are holding it for
• tell you who it could be disclosed to; and
• let you have a copy of the information in an intelligible form.
To make a request to FoodTalk Group Limited for any personal information we may hold, you need to put the request in writing and send it to the address below.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by, once again, putting the request in writing and sending it to the address below.

9. Disclosure of personal information
FoodTalk Group Limited will never disclose personal data without consent except when required by law, to prevent and detect crime and to produce anonymised statistics.

10. Complaints or queries
FoodTalk Group Limited tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of FoodTalk Group Limited’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

11. Changes to this privacy notice:
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 6 April 2020.

12. Links to other sites
Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.

13. How to contact us:
Please contact us if you have any questions about our privacy policy or about information we hold about you:

By email: hello@foodtalk.co.uk

Or write to us at: FoodTalk Group Limited, Henwood House, Henwood, Ashford, Kent TN24 8DH.

COOKIES

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both "session" cookies and "persistent" cookies on the website. We may use session cookies to keep track of you whilst you navigate the website. We may use the persistent cookies to enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website, and Google Maps to display our office location. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports and the use of the website. Google will store this information. Cookies are also by Google to track how many people are using their Maps, which appear on every branch page. These remain on your machine for 6 months to 2 years. Google's privacy policy is available at http://www.google.com/policies/privacy/.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options"' "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.